Core update
In-App Support Tickets in Omni AI Companion
When something needs a human answer, Support Tickets gives you a clear path from Help to guidance without leaving Omni. Create a ticket in the language you selected, include the details that explain the issue, and return to the same thread as replies arrive.
What changed
A complete support thread
Start a ticket under Help with a description of what happened, then add text, photos, or videos when they make the issue easier to understand. Your conversation and its replies stay together in the app.
Guidance that comes back to you
Follow responses from the support team in the same ticket and use their direct guidance to move the issue forward. Admins can review the account context needed to investigate securely and respond with relevant next steps.
Why this feature matters
A screenshot can show the exact button, message, or state that is difficult to describe in words. Adding it to the ticket gives the support team a more useful starting point.
If an issue changes after you first report it, reply in the existing thread so the latest details and guidance remain connected.
Feature examples and use cases
- Report the moment: Describe what you expected, what happened instead, and where you saw it in Omni.
- Add helpful evidence: Attach a photo or video when the visual details, steps, or error state will help explain the issue.
- Keep the thread nearby: Return to your ticket to read replies, answer follow-up questions, and follow the guidance provided.
How to use it
- Open Help: Choose Support Tickets from the Help category in Omni.
- Create your ticket: Add a clear subject and description. Include text, photos, or videos when they help show the issue.
- Follow the reply: Open the ticket again to read the support team’s response, provide any missing context, and follow the recommended next steps.
Tips for a better first try
- Include the device, page, and action involved when you can.
- Keep attachments focused on the issue and avoid sharing unrelated personal information.
- Reply in the existing ticket when the issue is connected rather than opening several overlapping reports.
Limitations and things to know
- Support guidance is based on the information available in your ticket and may require follow-up details.
- Do not include passwords, payment-card numbers, authentication codes, or other secrets in a ticket or attachment.
Availability
Open Support Tickets from Help in Omni. Ticket access, attachment options, reply controls, and response timing can vary with account settings, platform, and the current app version; use the controls shown in your account.
Frequently asked questions
Where do I create a support ticket?
Open the Help category in Omni and choose Support Tickets. Follow the prompts to add the subject and details of your issue.
Can I attach photos and videos?
Yes. Add photos or videos when they help show the issue, along with any written context the support team should know.
How do I receive guidance?
Return to the same ticket to read support replies and send additional context. The selected app language helps make the support experience understandable to you.
Open In-App Support Tickets in Omni
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